Because our appointments are time-intensive and our team is small, missed or late-cancelled bookings have a real impact. Please respect this policy — it allows us to keep our pricing fair and our schedule open to everyone.

1. The 24-Hour Rule

We require at least 24 hours’ notice for any cancellation or rescheduling. Cancellations made before this window are free of charge — no fees, no questions.

2. Late Cancellations

Cancellations made less than 24 hours before your appointment will be charged a fee of 50% of the service price. This helps cover our therapist’s reserved time and the lost opportunity to offer the slot to another guest.

3. No-Shows

If you do not arrive for your appointment and have not contacted us, you’ll be charged the full service price. Repeat no-shows may be asked to prepay future appointments or may no longer be eligible to book with us.

4. How to Cancel or Reschedule

The easiest way is to use the booking confirmation email we sent you — it contains a link to manage your appointment. You can also:

• Call the studio during business hours
• Reply to your booking confirmation email
• Reach us through the Contact page

We respond to messages during studio hours (Mon–Fri 10am–7pm, Sat 10am–6pm, Sun 11am–5pm). Outside hours, your message will be reviewed first thing the next day.

5. Late Arrivals

We do our best to accommodate late arrivals, but to keep our schedule running smoothly for everyone, your treatment may be shortened to fit the remaining time. The full service fee still applies. Arriving more than 15 minutes late may be treated as a no-show at our discretion.

6. Exceptions

We understand emergencies and sudden illness happen. If you have a genuine emergency (medical issue, family crisis, severe weather warning), please let us know as soon as you can — we will work with you to reschedule without penalty whenever reasonably possible.

Please do not come in if you are unwell. We will gladly reschedule sick clients without penalty, no questions asked.

7. Deposits & Packages

Some services or peak times may require a deposit at the time of booking. Deposits are non-refundable for late cancellations or no-shows, but are applied as credit toward your service when you arrive on time.

Packages and gift cards are non-refundable but are transferable to another person.

8. Contact

Questions about this policy? We’re always happy to talk it through. Reach out via our Contact page.

This policy is provided as a starting point. Please have a qualified lawyer review and adapt it to your specific business before relying on it.