Your privacy matters to us. This policy explains what we collect, why we collect it, and how we keep your information safe.

1. Who We Are

Unwind Head Spa & Facial Studio (“we”, “us”, “our”), located at 317 King Street West, 2nd Floor, Toronto, ON M5V 1J5, is the data controller of any personal information you share with us through this website or in person.

2. Information We Collect

We collect information you provide directly when you book an appointment, fill in a form, or visit our studio. This includes:

• Name, email address, phone number
• Appointment details (service, date, time)
• Health and skin/scalp information you choose to share for treatment safety
• Payment information (processed securely by our payment provider — we do not store full card numbers)
• Marketing preferences (opt-in only)

We also collect some information automatically when you visit our site: anonymous analytics like pages viewed, browser type, and approximate region. We do not use this to identify you personally.

3. How We Use Your Information

We use your information to:

• Confirm, manage, and remind you about appointments
• Provide safe, personalised treatments based on your health and skincare needs
• Process payments
• Respond to questions and requests
• Send occasional marketing or announcements only if you opt in
• Improve our services and website

4. Sharing & Disclosure

We do not sell your personal information. We share data only with trusted service providers who help us operate our business — such as our booking platform (Amelia), payment processor, and email/SMS reminder services — and only the information they need to perform their function. They are contractually bound to protect your information.

We may also disclose information when legally required, such as in response to a court order or regulatory investigation.

5. Data Storage & Security

Your information is stored on secure servers with industry-standard protections (encryption in transit, restricted access). We retain personal information only as long as needed for the purposes described, or as required by law (for example, financial records may be retained for tax purposes).

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time — every email has an unsubscribe link

To exercise any of these rights, contact us via the Contact page.

7. Cookies & Tracking

Our website uses essential cookies to keep the site working (for example, session management and booking flow) and optional analytics cookies to understand how visitors use our site. You can disable cookies through your browser settings; some site features may not work fully without them.

8. Children’s Privacy

Our services are intended for clients aged 18 and over (or with parental consent for older minors). We do not knowingly collect personal information from children under 16. If you believe we have, please contact us and we’ll remove it.

9. Changes to This Policy

We may update this policy from time to time. The current version always lives at this URL. We’ll note significant changes at the top of this page.

10. Contact

Questions, requests, or privacy concerns? Reach out via our Contact page or visit us at 317 King Street West, 2nd Floor, Toronto, ON M5V 1J5.

This policy is provided as a starting point and is not a substitute for legal advice. Please have a qualified lawyer review and adapt it to your specific business and applicable privacy laws (PIPEDA in Canada, GDPR if you serve EU customers, etc.) before relying on it.